Returns: Are Kickstarter Pledges Eligible for Returns?
The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. Unfortunately it is technically not possible for us to accept returns for Kickstarter projects as the majority of the money pledged goes into tooling and product development costs. Kickstarter enables customers to receive products at an extremely competitive price. These circumstances mean that project creators are limited from offering returns on the rewards offered.
We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…
- Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours.
- Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value – if you want to recoup that value and possibly even more, throw your reward up on eBay.
- Give your reward another chance. Some of our products can take some getting used to. All of our gear is designed for use in a variety of scenarios. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future.v
Last updated: November 16, 2019 23:02
Customs, Duties and Taxes
Nobody enjoys taxes & customs, but they are an important obligation that nobody can avoid. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Once the parcel reaches its destination country, import duties or customs can be charged. The recipient of the order is responsible for all such charges.
If for some reason the order is sent back to us and it is damaged, for the following reasons refunds cannot be applied: – The items were returned because the customer refuses to pay import duties or customs. – Customer provided us with wrong address details and order is sent back.
Last updated: November 16, 2019 23:07
Transport Damage
For damages and lost items that occurred during shipping of your product, we cannot be held liable. If you received your order in damaged condition, please contact the shipment carrier to file a claim. If all else fails, please get in touch with our assistance team directly at [email protected]
Last updated: November 16, 2019 23:07
To what part of the world do we ship?
Australia, Austria, Argentina, Barbados, Brazil, Belgium, Bulgaria, Canada, Cayman Is, Colombia, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Ecuador, Faroe Islands, Finland, Fiji, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, India, Ireland, Israel, Italy, Japan, Lebanon, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Maldives, Mexico, Monaco, New Zealand, Netherlands, Norway, Panama, Paraguay, Peru, Philippines, Portugal, Poland, Qatar, Romania, Russia, Singapore, Slovakia, South Korea, Slovenia, Spain, Sweden, Switzerland, Thailand, UAE, UK, USA, Uruguay.
If you can´t find your country on the list above, please get in touch with us, and we will find a way to get Lemuro into your country
Last updated: November 16, 2019 23:07
How long is the warranty?
We offer a 12 month Limited Warranty for all products that are manufactured by Lemuro.
Last updated: November 16, 2019 23:07
Are Lemuro goods very durable?
We designed our products with great care and with a high level of quality and resistance. If you use our equipment in a normal way, it will last you for a long time. However sometimes things can break. We recommend to read carefully the handling instructions before using Lemuro products
Last updated: November 16, 2019 23:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.